Shipping policy
At Jiggy Lures, we work to process and ship orders quickly so you can get your gear on the water as soon as possible. Please review the following shipping terms before placing your order.
Order Processing
Orders are generally processed and shipped within 24 business hours after the order is received.
Business hours exclude weekends, holidays, and other days on which our fulfillment operations are closed. During periods of unusually high order volume, promotions, holidays, weather events, or other circumstances outside of our control, processing may take longer.
Shipping Carriers
Jiggy Lures primarily ships orders using USPS or UPS ground shipping services.
The carrier used for an individual order may vary depending on the destination, package size, order contents, shipping availability, and other fulfillment considerations.
Free Shipping
Orders containing $30 or more in qualifying Jiggy Lures products are eligible for free standard shipping unless otherwise stated at checkout or as part of a specific promotion.
Orders that do not meet the applicable free-shipping threshold will be charged shipping based on the rates displayed at checkout.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing checkout.
If you notice an incorrect address after placing your order, contact Jiggy Lures as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment or has been transferred to the shipping carrier.
Jiggy Lures is not responsible for packages that are misdelivered, delayed, returned, or otherwise affected because an incorrect, incomplete, or outdated shipping address was provided by the customer.
If an order is returned to Jiggy Lures because of an incorrect or undeliverable address, additional shipping charges may apply before the order can be shipped again.
Lost, Stolen, or Missing Packages
Once an order has been transferred to the applicable shipping carrier, the package becomes subject to that carrier's transportation, tracking, and delivery processes.
Jiggy Lures is not responsible for packages that are lost, stolen, or missing after confirmed delivery, or for packages delivered to an incorrect location as a result of shipping information supplied incorrectly by the customer.
If tracking information indicates that a package has been delivered but you are unable to locate it, please first check the delivery area, household members, neighbors, mailroom, front desk, or other locations where the carrier may have left the package.
Customers should also contact the applicable carrier using the tracking number provided with the order.
Where appropriate, Jiggy Lures may assist customers with carrier information or the claims process, but replacement or reimbursement is not guaranteed and may depend on the circumstances of the shipment, carrier determination, available insurance, and applicable law.
Packages Lost in Transit
If tracking information indicates that a package has not been delivered and appears to have been lost or significantly delayed while in transit, please contact Jiggy Lures.
We may work with the shipping carrier to investigate the shipment and determine the appropriate next steps.
USPS and other carriers maintain their own procedures and eligibility requirements for missing-mail searches and shipping claims.
Delivery Estimates
Any delivery dates or transit times displayed by Jiggy Lures or the shipping carrier are estimates unless expressly stated otherwise.
Carrier delays caused by weather, transportation disruptions, holidays, high shipping volume, incorrect addresses, or other circumstances outside of Jiggy Lures' reasonable control may affect delivery timing.
Tracking Information
When tracking is available, customers will receive shipment tracking information using the email address or contact information associated with their order.
Tracking information may take time to update after the carrier receives the shipment.